http://www.softreliability.org/DokuWiki/ 2011-08-08T18:35:46+02:00 http://www.softreliability.org/DokuWiki/ http://www.softreliability.org/DokuWiki/lib/images/favicon.ico text/html 2011-08-08T15:51:36+02:00 Aylin http://www.softreliability.org/DokuWiki/start?rev=1312811496&do=diff1312811496 Soft Reliability Project (2005 - 2010) is Officially Over ---------- The Soft Reliability project has been carried out from 2005 until 2010 at Eindhoven University of Technology by 4 doctoral candidates and in fruitful collaboration with various industrial partners, especially Philips and Océ. text/html 2010-12-10T15:21:01+02:00 Aylin http://www.softreliability.org/DokuWiki/people?rev=1291990861&do=diff1291990861 “Managing Soft Reliability in Strongly Innovative Product Creation Processes” project is sponsored by the Dutch Ministry of Economic Affairs under the IOP-IPCR program. This page lists the people that are involved in this project, their functions and contact details. text/html 2010-12-06T00:52:37+02:00 Aylin http://www.softreliability.org/DokuWiki/overview?rev=1291593157&do=diff1291593157 In fast, strongly innovative product development processes, one of the key-problems of using formal specifications as reference for reliability problems is the difference between the time that is required to develop a product and to learn the actual product performance in the field. Applying new technology in new products and submitting them to new customers will always involve a high degree of uncertainty; uncertainty about the performance of the new technology and uncertainty about the way cus… text/html 2010-12-06T00:10:14+02:00 Aylin http://www.softreliability.org/DokuWiki/news?rev=1291590614&do=diff1291590614 News and events relating to the Soft Reliability project, including some academic project output, are listed below. Year 2010 NovemberAwarded PhD degree (cum laude) at doctoral defense “Process Mining: Conformance and Extension“, Anne Rozinat JuneBoth valorization grant applications have been awarded the phase-2 STW Valorization Grant, i.e., 200 000 EUR for each. More information on the two distinct projects about commercializing research tools for industrial applications can be fou… text/html 2010-12-05T15:09:04+02:00 Aylin http://www.softreliability.org/DokuWiki/publications?rev=1291558144&do=diff1291558144 A number of our publications related to the Soft Reliability project are listed below. Soft Reliability Defined The following papers introduce and characterize the nature of Soft Reliability, highlight the relevance of the problem, and outline possible solutions to tackle the challenges. text/html 2010-12-05T13:54:34+02:00 Aylin http://www.softreliability.org/DokuWiki/archive?rev=1291553674&do=diff1291553674 News Archive This page is an archive of the news for 2005-2008. Year 2008 DecemberDPX field study with Philips prototypes to realize the research collaboration amongst project PhDs and to test the joint feedback data evaluation framework, TU/e. First part of Océ workshop about adding observation capabilities to a printer prototype. The preparation of the printer prototype including connection to an observation module and placement of hooks was demonstrated at Océ/Venlo. Successful com… text/html 2009-11-26T23:04:49+02:00 Evan http://www.softreliability.org/DokuWiki/uxet?rev=1259273089&do=diff1259273089 User Experience Evaluation tools Evaluation should be integral to any design activity. Evaluation in innovative product development practices however is highly complicated. It often needs to be applied to immature prototypes, while at the same time users’ responses may greatly vary across different individuals and situations. This creates highly complex data which traditional statistical practices often fail to analyze. This section describes a number of tools for the elicitation and analysi… text/html 2009-10-28T11:13:00+02:00 Mathias http://www.softreliability.org/DokuWiki/dpuis?rev=1256724780&do=diff1256724780 The framework is an outcome of the Model-driven Design of Self-observing Products subproject. The D’PUIS framework serves as a basis for dynamic product observation. This process is an iterative chain of specification, setup, data collection, data processing, analysis, reflection and, again, specification and so on, until the right data is acquired. While specification, analysis and reflection are tasks that have to be performed by (human) specialists, the remaining tasks can be automated to … text/html 2009-08-26T22:15:30+02:00 Evan http://www.softreliability.org/DokuWiki/tools?rev=1251317730&do=diff1251317730 Tools for Soft Reliability In order to address Soft Reliability problems, we have developed methods and techniques to mainly solve information deficit problems: while products fail to satisfy customers who might in turn disregard or bring the products back to the shop, vendors do not know why customer dissatisfaction happened in the first place. The aim is to acquire meaningful information and feed that back to the stakeholders in the companies who can use this information to improve products. text/html 2009-08-26T11:23:36+02:00 Mathias http://www.softreliability.org/DokuWiki/projects?rev=1251278616&do=diff1251278616 A multidisciplinary team of researchers from Eindhoven University of Technology (TU/e) works in close collaboration with their industrial partners, where each researcher focuses on a different aspect of the soft reliability problem domain. The combination of these different views and expertises enables a comprehensive understanding of the problems to be addressed, and the validation of developed methods by industrial cases leads to a set of theory and tools that is applicable and useful not only… text/html 2009-08-26T11:22:33+02:00 Mathias http://www.softreliability.org/DokuWiki/model-driven_design_of_self-observing_products?rev=1251278553&do=diff1251278553 The Story Since one single customer complaint can have many causes inside the product methods will be developed to allow non-intrusive data logging inside the products analyzed during this project. These trails will concentrate not only on the internal architecture of a system but especially on the parts of a system that interact with the outside world. text/html 2009-02-24T14:44:56+02:00 Anne http://www.softreliability.org/DokuWiki/noldusapproach?rev=1235483096&do=diff1235483096 Analyzing User Test Behavior with Process Mining Techniques If no product instrumentation is feasible, one common way to obtain usage information is via user tests, which are recorded on video. Using video analysis software, such as Noldus’ Observer XT, these videos can then be annotated semi-automatically and logs representing the actions of participants in the user test can be generated. text/html 2009-02-23T20:49:22+02:00 Anne http://www.softreliability.org/DokuWiki/dpuisapproach?rev=1235418562&do=diff1235418562 Product Usage Monitoring with D'PUIS In order to address Soft Reliability problems, we have developed methods and techniques to mainly solve information deficit problems: while products fail to satisfy customers who might in turn disregard or bring the products back to the shop, vendors do not know why customer dissatisfaction happened in the first place. The aim is to acquire meaningful information and feed that back to the stakeholders in the companies who can use this information to improve… text/html 2009-02-23T20:47:25+02:00 Anne http://www.softreliability.org/DokuWiki/tools:dpuisapproach?rev=1235418445&do=diff1235418445 Product Usage Monitoring with D'PUIS In order to address Soft Reliability problems, we have developed methods and techniques to mainly solve information deficit problems: while products fail to satisfy customers who might in turn disregard or bring the products back to the shop, vendors do not know why customer dissatisfaction happened in the first place. The aim is to acquire meaningful information and feed that back to the stakeholders in the companies who can use this information to improve… text/html 2009-01-19T19:42:26+02:00 Aylin http://www.softreliability.org/DokuWiki/mini-symposium?rev=1232390546&do=diff1232390546 Automated Product Observation & Customer Feedback for Connected Products text/html 2009-01-19T19:38:02+02:00 Aylin http://www.softreliability.org/DokuWiki/philips_mini-symposium?rev=1232390282&do=diff1232390282 text/html 2008-10-22T12:51:05+02:00 Mathias http://www.softreliability.org/DokuWiki/dpuis:technicaloverview?rev=1224672665&do=diff1224672665 The D’PUIS Framework (dynamic product usage information system) was developed to integrate observation functionality into complex interactive products. This page is intended to show the more technical internal parts of the D’PUIS framework; as this is on-going research this part of the soft-reliability wiki will change from time to time. text/html 2008-09-28T17:21:55+02:00 Mathias http://www.softreliability.org/DokuWiki/dpuis:questionniki:introduction?rev=1222615315&do=diff1222615315 The questionniki language helps to create surveys that can be send via the D’PUIS system to products in the field. tbc. text/html 2008-02-28T13:52:54+02:00 Mathias http://www.softreliability.org/DokuWiki/dpuis:questionniki?rev=1204203174&do=diff1204203174 How to make a survey Basically all survey text can be entered in the form, and there are only a few items that cause form elements being rendered into the page. Find a complete example below. Standard Wiki Syntax **text** Text surrounded with double asterisks will be rendered as bold text. text/html 2008-01-22T22:32:48+02:00 Aylin http://www.softreliability.org/DokuWiki/links?rev=1201037568&do=diff1201037568 Affiliated Departments at TU/e Department of Business Process Design (Faculty of Industrial Design) Department of Information Systems (Faculty of Technology Management) Department of User Centered Engineering (Faculty of Industrial Design) Department of Electronic Systems (Faculty of Electrical Engineering)